As long as your team is Salesforce resourced with the cross-disciplinary skill sets needed, a lean Salesforce team is by far the most efficient way to build.

While the Sales & Support orgs combine for ~525 users, research suggests the total Salesforce user base at BlackLine is closer to 850.

Rarely would you see a team of 3 Admins successfully support a user base at this scale - 1 Admin per 280+ users.

While also managing peripheral Tools in the stack that call for significant attention like: Gainsight and Zuora CPQ.

It works because BlackLine is resourced across every critical lane within the Business Technology team.

• 2 Biz Tech Leaders to set the broad product vision
• 1 Salesforce Architect to engage on complex design problems
• 3 Salesforce Administrators delivering support and build capacity
• 3 Salesforce Engineers dedicated to building and deploying
• 3 Salesforce BSAs + Product Owner as liaisons to stakeholders
• 1 Manager of Program Delivery to keep the trains on the track
• †Hiring for a Director, Business Systems Analysis

As we constantly highlight, the investment placed on building out the Business Analyst and Product Owner layer is the differentiator that allows for a team of 14 people to deliver a strategic roadmap for a user base of 800+.